Philip Colgan, Parcels Product Manager, APC Marketing, is our latest Values in Practice (VIP) award winner under the value: We innovate, adapt and continuously improve.
Philip Colgan (right) receives his VIP pin from Garrett Bridgeman, MD-APC.
When taking over the management of the DeliveryBox product, Philip introduced significant improvements over a short period of time and turned the product into a profitable revenue stream for An Post.
An Post’s DeliveryBox offers a secure, discreet and stylish wall-mounted delivery box which holds letters and parcels in a locked weather-resistant box until retrieved. Only the Postperson and the customer hold a key.
Philip reviewed the existing service and following a detailed analysis of the process from order placement to dispatch, he made a number of improvements such as:
the number of process steps have reduced
printing and supplier costs have come down
the use of plastic pouches has been eliminated
the order processing time has lessened resulting in fewer customer queries
a paperless activation trial has launched in four DSUs.
Nominators Jan Keating (left), Product Propositions Lead, VIP award winner Philip Colgan and Julie Gill, Commercial Marketing Director, APC.
Nominators Jan Keating, Product Propositions Lead and Julie Gill, Commercial Marketing Director, APC recognised Philip's hard work and in their nomination submission said:
"Thanks to Philip's great efforts and determination, the much improved DeliveryBox product is now set up for success and profitability for An Post into the future.”
